Customer Support
Questions about an order, a delivery, a pickup, a payment or your rewards? Start with the topic below that matches your issue, or reach our team directly.
Contact Good Grades
- (718) 416-6767
- contact@goodgradesnyc.com
- 162-03 Jamaica Avenue, Jamaica, NY 11432
- Open daily 10 AM – 8 PM
Before you reach out
- Have your order number and the phone number or email on the order ready.
- For a product issue, keep the item, its packaging and your receipt.
- Photos of a damaged or incorrect item help us review it faster.
Order issues
Order not confirmed, wrong quantity, need to change or cancel? Reach out as soon as possible with your order number — changes are easiest before an order is prepared or dispatched.
Delivery issues
Running late, driver can't reach you, or address needs correcting? Call us and we'll check the status. A legally eligible adult 21+ must be present with valid ID, and orders can't be left unattended.
Pickup & curbside
Bring a valid, unexpired government-issued photo ID showing you're 21+. If you can't make it in during the holding period we communicate to you, call us before the order is cancelled.
Payment questions
Questions about accepted payment methods, a declined transaction, a duplicate charge or a pending authorization? We can review the order and explain what you're seeing.
Incorrect or defective products
Received the wrong item, a damaged or defective product, or a missing item? Contact us promptly and keep the product, original packaging, receipt and photos so we can review it.
Loyalty & account
Points missing, sign-in trouble, or need to update your details? We can look up your account and check your rewards balance.
General inquiries
Product availability, store hours, compliance questions, press or anything else — send us a note and we'll get back to you.