Returns & Refunds

Cannabis products generally cannot be returned once they have left our premises or been delivered. New York regulations governing licensed adult-use retailers strictly limit what a dispensary may accept back into inventory, so we are not able to offer open-ended or change-of-mind returns on cannabis products.

This does not limit any rights you have under applicable law, and it does not apply to our review of fulfillment errors described below.

If something is wrong with your order, contact us promptly — ideally within 48 hours of pickup or delivery — so we can review it while the details are still verifiable. This covers:

• an incorrect item or incorrect size/quantity;
• a product that arrived damaged;
• a product that appears defective (for example, a vape device that will not operate);
• an item missing from your order; or
• another fulfillment error on our part.

Please keep the following so the issue can be reviewed:

• the product itself, including any remaining contents;
• the original packaging and labeling;
• your receipt or order number; and
• photographs of the product, packaging and any damage, where appropriate.

Do not discard the item before contacting us. Regulatory requirements may require us to document a product issue, and we may be unable to review a report without the product and its packaging.

Reach our team with your order number and a short description of the issue:

• Phone: (718) 416-6767
• Email: contact@goodgradesnyc.com
• In person: 162-03 Jamaica Avenue, Jamaica, NY 11432

You can also use our Customer Support page or contact form.

Where a report is verified and the resolution is permitted by applicable law and regulation, Good Grades may provide a replacement item, store credit, or a refund of the affected item. Which remedy applies depends on the nature of the issue, product availability, and what regulations allow. Some product complaints may also need to be referred to the manufacturer or processor.

We cannot guarantee a specific remedy in advance, and we may decline a request we are unable to verify or that regulations do not permit us to honor.

Cash refunds are handled in store. Refunds to electronic payment methods are returned to the original payment method and may take additional time to appear on your statement, depending on your payment provider or financial institution. In some cases a pending authorization is released rather than a new credit being issued.

See Payment Methods for the ways to pay at Good Grades.

Contact us as soon as possible if you need to cancel or change an order — this is easiest before the order has been prepared or dispatched. If an order cannot lawfully or safely be completed, if identification cannot be verified, or if a pickup order remains unclaimed beyond the holding period we communicate to you, we may cancel the order and release or refund the payment.

Delivery details, including our delivery area and fee, are explained on our Delivery and Delivery Areas pages.

When a transaction is refunded or cancelled, any discount, promotional credit or loyalty points earned or applied on that transaction may be reversed or restored as appropriate. Program details are described on our Loyalty page.